Shipping & Returns

At Jismk, we strive to provide a seamless shopping experience, from checkout to delivery. Here’s all you need to know about our shipping and returns policy.

Shipping Policy

1. Shipping Times

We process orders within 4-8 business hours. Once your order is shipped, you will get a confirmation call from our team to give you your tracking information.

  • Local Shipping: Delivery takes 2-3 business days depending on your location in Morocco.

2. Shipping Costs

  • Free Shipping: Enjoy free shipping on all orders.

3. International Shipping

At this time, we only ship within Morocco. We do not offer international shipping outside of these areas.

4. Order Tracking

You can track your order using the tracking number provided in your shipping confirmation email. If you haven’t received your tracking number, please contact us at contact@jismk.com.

Returns Policy

1. Return Eligibility

If you’re not completely satisfied with your purchase, we’re here to help. Items can be returned within 7 days of delivery under the following conditions:

  • Products must be unused and in their original packaging.
  • Proof of purchase is required.

2. Return Process

To initiate a return, please contact us at contact@jismk.com with your order details. We will provide instructions on how to return the item.

3. Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to a bank account of your choice within 5-7 business days.
  • Shipping costs for returns are the responsibility of the customer, unless the item was damaged or defective upon arrival.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at contact@jismk.com with subject of "Exchange".

5. Non-Returnable Items

For hygiene and safety reasons, certain items like opened skincare products or gift cards are not eligible for return.

Contact Us

If you have any questions regarding shipping or returns, feel free to reach out to us at:

Email: contact@jismk.com
Phone: +212 645-425269
Address: https://jismk.com/pages/contact